FREE Christmas Gift Wrapping on all orders. If you would like your items gift wrapped please leave a note in the comment section in cart.

F&Q's


WHERE DO YOU SHIP TO?

We currently ship NZ Wide and to Australia.

 

HOW LONG IS THE DISPATCH TIME?

Your order will be dispatched within 1-2 working day after you place your order.

 

WHEN WILL MY ORDER BE DELIVERED?

All orders are sent using New Zealand Tracked Post. The delivery times are generally between 2-3 working days after your order is dispatched, please note rural delivery may take an extra 2-3 working days. For Australian shipping, processing tines will vary depending on your shipping option.

 

WHAT DO I DO WITH MY JAR WHEN THE CANDLE IS FINISHED?

You can re use the jar and lid however you like. You could use it to store your smaller crystals or other smaller household things.

 

WHAT IS THE WHITE FROSTING ON MY CANDLE?

This is the common term for “polymorphism” and describes the white coating that appears on your soy candles. Frosting is a perfectly natural effect of using soy wax and is unique to vegetable waxes, especially soy. It is the natural wax re-crystallizing.

All soy waxes frost to some degree and is a sign that you are using 100% natural soy wax. Frosting does not affect the performance of your candle.

 

WHAT IS TUNNELING?

Tunneling happens when the candle is extinguished, usually on the first burn, before it reaches the edge of the jar. This causes the candle to burn only to the point of the first burn and creates a hollow in the center of the candle. To avoid this please allow the surface of your candle to burn to the edges on the first burn.

If your question is not listed, please contact us by email on east.ave@outlook.com. We would be happy to assist any queries you have.